Dog Grooming Frequently Asked Questions

The dog grooming question you may have may have already been asked and answered. Review the categories below to help you find if that is the case. If you do not find an answer click on the "Question Mark" on the right to submit your question.

Covers questions related to details of our services

Covers questions about making/cancelling appointments 

Covers questions about price of services

Covers questions about payment and related topics concerning our business practices and procedures

FAQs - Business Policy

Covers questions about payment and related topics concerning our business practices and procedures

When our staff arrives at your location you are welcome to examine our state-of-the-art grooming van. We want you to be assured that it is a clean, safe and comfortable environment  for your pet. We will also examine your pet and discuss with you the services you have requested and our ability to provide those services based on the condition of your pet.

Based on that  discussion we will enter the data in our on board computer system and provide you with a detailled itemized list of services and the associated costs. We will print out the listing and ask you to sign that listing authorizing us to provide those services to your pet.

Following that our experience shows that it is less stressful to your pet if you NOT be present during  the period while our groomers complete the service.

We accept payment in the following ways:

  • Cash payment
  • Major credit card
  • Check

Please note payment is expect at the time of service. Checks returned due to inadequate funds will result in a $ 25.00 returned check fee.

We want to insure that your dog's vaccinations ares current as a protection for our groomers and also to protect the dogs of the next customers. A current rabies vaccination is essential. Although rare some dogs become stressed and may "nip" a groomer. In order to protect their health and avoid the need for them to receive protective rabies treatment we want to make sure the vaccination is current within the grooming period. Other vaccinations such as Bordetella (Kennel Cough), Distemper and Parnovirus can be contagious to other dogs. Even though we thoroughly clean all work areas and use sterile wipes on all work services after each grooming we take this extra precaustion to ensure other pets have no chance of contamination.

You only need to provide this documentation for the first time we service your dog. We enter the vaccination information into our on board computer system. The next time you utilize our service you will not have to provide any documentation as long as our data on your pet shows that the vaccinnation period covers the date of service.

If you are a returning customer, at the time you make your appointment we will look up your pets information in our computer. If the vaccination has expired relative to the time requested for the appointment we will advise you that you will need further documentation of a new vaccinnation in our response to your appointment request.

 

Yes we require that you be at the location during the time we provide the services. The reason for this is primarily for your pet's safety. For example, although it is extremely rare there is always some slight possibility that your pet could sustain an injury such as a "nic" during the grooming process. Or the pet may become over stressed and we can no longer continue with the service. Or the pet may become over-agressive requiring us to terminate service. In either case we want to be able to inform you immediately of any event of this kind so that appropriate action can be taken for the benefit of the pet.

No. Our van has its own water storage system. The water is clean and heated so that your pet will receive a comfortable shampoo. In addition we have on-board storge of waste water. So there will be no mess created at your location. Our van has its own on-board generator so there is no need for us to connect to any electrical outlet at your location.

Yes you can and in fact we want you to. To see photos of the van and its layout click here and move the slidder to view the lower portion of the page

We schedule adequate time between appointments that provides an ample period to properly clean the van working area. We have an on-board vacuum for that purpose. We also wipe down all work service with sterilizing wipes to ensure a contagion free work area.

Yes you can supply your own shampoo,  We use only high quality products while servicing your pet. However if you have a specific preference we will use the shampoo you provide.

No, at the present time we do not. However we may do so in the future. We will hovever upon your request make recommendations for certain products that we have experience with and know to be of high quality.

We very much welcome feedback from our customers. Our intent is to achieve full customer satisfaction and a stress free grooming experience for your pet. Honestly, if you are not satisfied, we are not satisfied so if you have suggestions on how we can improve our performance we appreciate it and will act on that.

There are several ways to provide feedback.

  • Talk with our staff before and/or after the appointment. This is the most immediate and effective way to provide us feedback. Our business manager is on-board the van and can enter your feedback into our computer system.
  • Click here and you will be taken to our Contact Us website page. On that page there is a facility to send us an e-mail into which you can provide your feedback.
  • Click here and you will be taken to our Testimonial page on the website. Here you can enter your feedback. Each of these is reviewed by our business manager and the business owner.
  • Call us at 602-397-8493.