Dog Grooming Frequently Asked Questions

The dog grooming question you may have may have already been asked and answered. Review the categories below to help you find if that is the case. If you do not find an answer click on the "Question Mark" on the right to submit your question.

Covers questions related to details of our services

Covers questions about making/cancelling appointments 

Covers questions about price of services

Covers questions about payment and related topics concerning our business practices and procedures

FAQs - Appointments

Covers questions about making/cancelling appointments 

There are two ways to make an appointment.

1. Call us at 602-397-8493

2. Use the online appointment form on this website. To go to the appointment form click here.

Being a mobile grooming site it is essential that we arrange our appointment schedule to minimize travel time and distance. Therefore we appreciate as much lead time as possible between the present date and the date you request an appointment. The further in advance you make your appointment request the higher the probability that we can satisfy that request within the time frame you desire.

We attempt to be as flexible as possible in this area. As a minimum we would appreciate it if you would provide at least 24 hours advance notice to change or cancel an appointment. If cancelling appointments becomes a repeating pattern we reserve the right to refuse to schedule any further appointments with that customer.

We attempt to send you an e-mail one day prior to your schedule appointment as a reminder and in that mail will ask that your respond back with a confirmation. If we do not receive a confirmation we will attempt to call you prior to the appointment. If we are unsuccessful in contacting you we reserve the right to cancel the appointment. 

When you use the on-line appointment form our business manager receives an immediate e-mail providing him with the specifics of your request. We then review our appointment calendar and determine if we can meet your request and also determine the specific time we can arrive at your location. Based on your selection of a contact method in the appointment form (e-mail, telephone or text ) we will respond back to you within 24 hours of your submission with the specific time frame we expect to arrive. Due to uncertainties of traffic conditions our arrival time should be within 15 minutes of the time we specify in our response. Should we be unexpectedly delayed we will attempt to contact you via telephone to advise that we have been delayed and provide you with a new estimated arrival time and ask if you still wish to continue with the appointment.

In general we are available every day excluding major holidays like Thanksgiving, Christmas and New Years Day.. Our normal business hours are from 7:00AM to 7:00PM.

During peak demand periods, typically November and December we willl be working on extend  business hours based on demand.

If you prefer an appointment  during a time period outside our normal business hours please call us at 602-397-8493.

 

Initially we will park on the street as close to your location as possible. If you give us permission and the slope is suitable we would prefer to park off the street for example in your driveway. This is safer for our employees and your pet since the probability of an accident occurring is much lower than remaining on the street.

We will attempt to contact you by phone approximately one half hour before we arrive to let you know we are heading toward the appointment.

In the event of unforseen delays, for example severe traffic conditions that would cause us to be more than 15 minutes late we will call you to advise of that.

We will attempt to contact you by phone when we arrive. If that fails we will knock on the door to see if you are available. For your safety if we do have to knock at your door , so that you know it is one of our employees we suggest you click here to see photos of our staff.