Below is some relevant information about our staff. We think it is important that you know something about the people you will be trusting to give your dog a professional and safe grooming experience.
Woof Wagon LLC - Owner
Hi I'm Gerry the owner of the business. I started this business at the request of my daughter Jackie who runs the business on a daily basis and is also a dog groomer. My grandchild Austin also works for the business primarily doing our financial accounting and maintaining the vans. Both were employed at one of the large well known pet companies but frankly were not paid what would be reasonably considered a LIVING wage. I think people who work full time should not live in poverty and be without healthcare. Consequently we provide both a decent wage and subsidized healthcare for all our employees. Our prices may be just a bit higher than the big fixed site companies but if every employer had the right social conscience a few percent off their bottom line would not even be noticed.
As for my background I have degrees in electrical engineering and retired after 40 years of service with Motorola and General Dynamics. I served as a Director of various business areas primarily related to military satellite communications. My focus is totally on customer satisfaction and quality of service. The rest of the team at Woof Wagon LLC shares the same focus. We intend to make your experience with us totally satisfying while giving your dog the stress free service high quality grooming it deserves and you expect.
Appointment Scheduler and Contact Point
Hi I'm Jackie. Gerry the owner is my dad. I manage the business on an everyday basis. I am in charge of responding to all appointmnt requests made either by phone or by use of our on-line appointment forms. I also respond to all customer inquiries. Behind the scenes I work to schedule all appointments, assign appointments to a specific van in such a way as to minimize travel time. I also am in charge of assignment of our grooming staff to the vans and the hiring and evaluation of the grooming staff. I also maintain our data base of customers and their dogs and insure you receive needed information about the date and time for your dog's grooming appointment. In addition I am a certified dog groomer with over 8 years of experience and fill in for groomers who are out due to illness, vacations or other circumstances.
Our groomers are all very experienced highly trained and professionals with a true affection for dogs. Each has groomed literally thosans of dogs. Below are photos of each groomer and their work schedule. If you want to make an appointment with a specific groomer ask for an appointment on the day they are scheduled to work.
Christy works Sunday through Wednesdays
Karolina works Wednesday through Saturday
Ali works on Tuesday and Thursday through Saturday
Georganna works only on Sunday
FInance and Maintenance
Hi, I am Austin. Gerry the owner is my granddad. I do several things for the business. Sort of a Jack of all trades. First I handle the books for the business and make sure our financial records are properly maintained. I work with our accounting firm on that especially at tax time. I also do all the schedule maintence on the vans to ensure they remain in top flight operating condition. I also fix any problems that arise and try to do so within the same day so we can maintain our appointment schedule. I also am in the van three days a week as a groomer assistant. In between all that I am a full time college student working toward my degree in finance.I have found actually working in the business and meeting customers is a very valuable experience for someone that intends to operate their own business in the future. School teaches me a lot but working with customers gives me a lot of practicle experiencce you can't get in a classroom.