Frequently Asked Questions - All FAQs
Heavily matted coats can be very difficult to near impossible to comb out. Attempting to do so can cause discomfort and irritation to your pet
Our grooming staff will carefully examine your pet to determine the extent of matting. At that time we will recommend either a dematting procedure or we will recommend that the matting is too extensive and that the dog be shaved. We reserve the right not to attempt dematting if in our professional judgement the process would be too painful and potentially harmful to your pet
Our grooming staff will perform de-matting at a flat rate of $ 10.00 per ten minutes for animals that we determine can be safely de-matted. Quotes cannot be given over the phone as the condition of your animal's coat must be seen by a groomer prior to making an estimate.
The de-shedding process thins and partially strips away your dog's undercoat as well as the top coat. This process helps to reduce or eliminate a dog's shedding for up to six weeks. Unlike shaving, the dog's coat is only thinned out therefore the length of the coat is not reduced.
There are two ways to make an appointment.
1. Call us at 602-397-8493
2. Use the online appointment form on this website. To go to the appointment form click here.
Being a mobile grooming site it is essential that we arrange our appointment schedule to minimize travel time and distance. Therefore we appreciate as much lead time as possible between the present date and the date you request an appointment. The further in advance you make your appointment request the higher the probability that we can satisfy that request within the time frame you desire.
We attempt to be as flexible as possible in this area. As a minimum we would appreciate it if you would provide at least 24 hours advance notice to change or cancel an appointment. If cancelling appointments becomes a repeating pattern we reserve the right to refuse to schedule any further appointments with that customer.
We attempt to send you an e-mail one day prior to your schedule appointment as a reminder and in that mail will ask that your respond back with a confirmation. If we do not receive a confirmation we will attempt to call you prior to the appointment. If we are unsuccessful in contacting you we reserve the right to cancel the appointment.
When you use the on-line appointment form our business manager receives an immediate e-mail providing him with the specifics of your request. We then review our appointment calendar and determine if we can meet your request and also determine the specific time we can arrive at your location. Based on your selection of a contact method in the appointment form (e-mail, telephone or text ) we will respond back to you within 24 hours of your submission with the specific time frame we expect to arrive. Due to uncertainties of traffic conditions our arrival time should be within 15 minutes of the time we specify in our response. Should we be unexpectedly delayed we will attempt to contact you via telephone to advise that we have been delayed and provide you with a new estimated arrival time and ask if you still wish to continue with the appointment.
When our staff arrives at your location you are welcome to examine our state-of-the-art grooming van. We want you to be assured that it is a clean, safe and comfortable environment for your pet. We will also examine your pet and discuss with you the services you have requested and our ability to provide those services based on the condition of your pet.
Based on that discussion we will enter the data in our on board computer system and provide you with a detailled itemized list of services and the associated costs. We will print out the listing and ask you to sign that listing authorizing us to provide those services to your pet.
Following that our experience shows that it is less stressful to your pet if you NOT be present during the period while our groomers complete the service.
We accept payment in the following ways:
- Cash payment
- Major credit card
Please note payment is expect at the time of service. Checks returned due to inadequate funds will result in a $ 25.00 returned check fee.
We provided an "estimated" cost of service on the website Services page to give you an idea of what a "typical" service costs. In most cases the price we charge will be that value unless the pet's condition varies significantly from the condition of average pets. Click here to see the Services page, You can also download a file on that page called "prices that lists the service costs for bath or grooming of various dog breeds.
If you utilze the on-line appointment form we ask you to fill in the dog's breed. There is also a text box where you can provide any further information about your pet that you think is relevant, When we respond to your appointment request we will include an "estimate" for the services you requested. Click here to go to the on-line appointment form.
When our groomers arrive at your location they will examine your pet and provide you with a fixed price quote for the services you requested prior to providing any services.
We want to insure that your dog's vaccinations ares current as a protection for our groomers and also to protect the dogs of the next customers. A current rabies vaccination is essential. Although rare some dogs become stressed and may "nip" a groomer. In order to protect their health and avoid the need for them to receive protective rabies treatment we want to make sure the vaccination is current within the grooming period. Other vaccinations such as Bordetella (Kennel Cough), Distemper and Parnovirus can be contagious to other dogs. Even though we thoroughly clean all work areas and use sterile wipes on all work services after each grooming we take this extra precaustion to ensure other pets have no chance of contamination.
You only need to provide this documentation for the first time we service your dog. We enter the vaccination information into our on board computer system. The next time you utilize our service you will not have to provide any documentation as long as our data on your pet shows that the vaccinnation period covers the date of service.
If you are a returning customer, at the time you make your appointment we will look up your pets information in our computer. If the vaccination has expired relative to the time requested for the appointment we will advise you that you will need further documentation of a new vaccinnation in our response to your appointment request.
In general we are available every day excluding major holidays like Thanksgiving, Christmas and New Years Day.. Our normal business hours are from 7:00AM to 7:00PM.
During peak demand periods, typically November and December we willl be working on extend business hours based on demand.
If you prefer an appointment during a time period outside our normal business hours please call us at 602-397-8493.